FAQs
General Questions
Our mission is to help the Kogi (aka Kogui) indigenous people of Colombia. We only offer Arabica coffee, high grown in the Sierra Nevada Mountains of the north coast of Colombia.
We offer only green coffee (unroasted).
You can place an order directly through our website, by phone, or by contacting our sales team via email.
Our minimum order quantity varies depending on the type of coffee, but typically starts at 70 kilos (154 pounds).
No, we only ship inside the US.
Orders are typically processed within 2-3 business days and shipping times vary based on your location. You will receive a tracking number once your order has shipped.
We accept all major credit cards, bank transfers, and PayPal.
Yes, we offer samples of our coffee so you can taste the quality before making a large purchase. Contact us to request samples.
We work directly and personally with the Kogi people to source high-quality beans and perform rigorous quality control checks at every stage of the process.
If you encounter any issues with your order, please contact our customer service team within 7 days of receiving your shipment. We will work with you to resolve the issue promptly.
You can reach our customer support team via phone, email, or our website's contact form. Our support hours are Monday to Friday, 9 AM to 5 PM EST.
Yes, we are committed to sustainability and source our coffees from farms that practice environmentally friendly and socially responsible farming methods.
A: Absolutely. We directly pay the farmers an amount over the market price for their coffee, and also have a fund taken from our small profit to help the farmers during non- harvest periods.